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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping with us! We aim to provide a seamless and enjoyable shopping experience, and our shipping policy is designed to keep you informed about how we handle orders. Here’s everything you need to know:

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1. Processing Time

  • Orders are typically processed within 1-3 business days.

  • Please note that processing times may be longer during peak seasons or promotions.

 

2. Shipping Methods and Costs

  • We offer standard shipping - usually ready and at your door within 10 days.

  • Shipping costs are calculated based on the weight of your order and your location. You can view the shipping charges during checkout.

 

3. Delivery Times

  • Estimated delivery times will vary depending on your location and the shipping method chosen.

  • Please allow additional time for delivery to remote areas.

 

4. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your shipment status through the link in your confirmation email.

 

5. International Shipping

  • International shipping is now available on most of our items!  Please contact us directly by email prior to placing an order.

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6. Order Issues

  • If you experience any issues with your order, such as delays or damages, please contact us at alouelladesigns@gmail.com.

  • We will work to resolve any issues as quickly as possible.

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7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

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8. Returns and Exchanges

  • For information on returns and exchanges, please refer to our Returns & Exchange Policy.

 

Thank you for choosing Alouella Designs. If you have any questions about our shipping policy, please don’t hesitate to reach out!

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’re here to help. Please review our policy below to ensure a smooth process:

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1. Returns

  • Eligibility: Items can be returned within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

  • Non-Returnable Items: The following items are not eligible for return:

    • Personalised or custom items

    • Final sale items

    • Open-box or clearance items

    • Digital items

  • Return Process: To initiate a return, please contact us at alouelladesigns@gmail.com to obtain a Return Authorisation Number (RAN) and instructions.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

  • Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

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2. Exchanges

  • Eligibility: Exchanges are available for items of equal value or greater. The item must be returned in its original condition and packaging.

  • Exchange Process: To request an exchange, please contact us at alouelladesigns@gmail.com. We will provide you with instructions and any additional information needed.

  • Shipping Costs: Customers are responsible for shipping costs associated with exchanges, unless the exchange is due to a defect or error on our part.

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3. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us within 48 hours of delivery at alouelladesigns@gmail.com. Provide photos of the damage or defect along with your order number.

  • Resolution: We will either replace the item or issue a full refund, depending on availability and your preference.

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4. How to Contact Us

  • For any questions or concerns about returns or exchanges, please reach out to our customer service team at alouelladesigns@gmail.com.

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5. Changes to Policy

  • We reserve the right to update or modify this policy at any time. Any changes will be reflected on our website.

 

Thank you for shopping with Alouella Designs. We appreciate your business and are here to ensure you have a positive experience with us!

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